Managed IT
Services
We watch, manage and keep improving your IT operation, so you don't have to. Think of us as your extended IT team - clear SLAs, proactive monitoring and a senior engineer on the line when something needs escalating.
What we manage
Full-spectrum IT operations coverage.
Cloud management
We run your AWS, Azure and GCP environments end to end - provisioning, cost control, security hardening and performance tuning.
NOC monitoring
A 24/7 network operations center that responds to alerts in under 5 minutes and fixes issues before your users even notice them.
Helpdesk & end-user support
L1, L2 and L3 helpdesk with clear SLAs. Remote support, patch management and device lifecycle handled from start to finish.
DevOps & infrastructure
CI/CD pipeline management, containerisation, Kubernetes operations and infrastructure as code - keeping your team shipping fast without breaking things.
Service levels
SLAs matched to how critical it is.
Essential
Business-hours monitoring and support. A good fit for non-critical workloads and smaller teams that want reliable IT without paying for round-the-clock coverage.
- 8×5 helpdesk and NOC
- Monthly reporting
- 4-hour critical response SLA
Business
Extended coverage for growing teams. Includes proactive monitoring, quarterly reviews and a dedicated account manager.
- 16×7 helpdesk and NOC
- Weekly reporting and reviews
- 2-hour critical response SLA
Enterprise
Full 24/7 operations with a dedicated team. Built for organisations where downtime hits revenue directly.
- 24×7 NOC and helpdesk
- Real-time dashboards
- 30-minute critical response SLA
Onboarding process
A handover that doesn't disrupt you.
Discovery & audit
We document your whole infrastructure - servers, network, cloud, applications and vendors - into one IT asset register.
Transition plan
A phased handover that keeps your team working throughout. No big-bang cutover - we take on responsibility in controlled stages.
Tooling & monitoring setup
We deploy monitoring agents, set up ITSM workflows and agree on how we communicate about alerts, incidents and change requests.
Steady state & optimise
Once live, we keep optimising - cutting cloud costs, fixing recurring issues at the root cause, and raising your IT maturity every quarter.
Technology we operate
Tools your team already trusts.
We work inside the stack you already run - no forced migrations to platforms your team doesn't know.
Common questions
Managed IT, answered directly.
What's the difference between your SLA tiers?
Essential covers business-hours support with a 4-hour critical response, built for smaller teams and non-critical workloads. Business adds 16x7 coverage and a 2-hour response. Enterprise runs full 24x7 operations with a 30-minute critical response, for organisations where downtime hits revenue directly.
Will switching to managed IT disrupt our current operations?
No - we run a phased transition, not a big-bang cutover. Discovery and audit come first, then we take on responsibility in controlled stages while your team keeps working normally throughout.
Do we have to migrate to new tools or platforms?
No - we operate inside the stack you already run: AWS, Azure, Google Cloud, Terraform, Ansible, Kubernetes and more. There's no forced migration to a platform your team doesn't already know.
How fast do you respond to a critical incident?
Response time depends on your SLA tier - 4 hours on Essential, 2 hours on Business, and 30 minutes on Enterprise. Our NOC monitors around the clock and typically responds to alerts in under 5 minutes, often before users notice anything.
Do you replace our internal IT team or work alongside them?
Most clients keep an internal team for strategy and vendor relationships, and hand us the day-to-day operations - NOC monitoring, helpdesk, DevOps and cloud management - so your team isn't buried in tickets.
What happens during onboarding - do you need a lot of access upfront?
We start with a discovery audit that documents your servers, network, cloud, applications and vendors into one asset register, then agree on tooling and communication before we take on any responsibility. Access is granted in stages that match the transition plan, not all at once.
Take back your time
Is IT eating time
your team should spend elsewhere?
Book a free IT audit. We will map your current infrastructure, point out where the real risk is, and propose a managed services model sized to what you actually need.